Registration Problem

Please use this form ONLY if you are having problem with your registration code, or if you request a NEW registration code:

  • This form will only be sent if a valid email address has been inserted in the 'email' box.
  • Please provide your Name, Email address and your Client ID# if you are a registered user. The Client ID# can be found in your Order Confirmation email when you registered.
  • For other inquiries, please click here.

Please fill in all of the required items marked in * and provide as much extra information as possible.

Contact Information
Confirm Email*
Phone Number*
Client ID (If any) ( If you are registered user)
Website URL
Product Information
Product name*
Version number*
(In the program click Help menu -> About to find the version #)
Environment Information
Internet type*
Operating System*
Do you have proxy server?
(If 'Yes' did you setup correct proxy server setting under File -> Configuration window)
Are you behind the Firewall?
Problem Information
Did you follow the instructions in the Help file.*
Have you tried FAQ & Knowledge Base Information.*
Please enter the information regarding your problem
Please include complete error messages, if applicable


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